We are proud of the quality of our riding whip, canes and crops and we aim to ensure that all our products are delivered in perfect condition.
If for any reason the product does not meet your expectations, please contact us at email@example.com and then return your item to us at Argent Equus, Mole View, Leigh Place, Cobham, Surrey, KT11 2HL United Kingdom (we recommend using recorded delivery and please remember to obtain proof of postage) within 14 days and we will arrange for an exchange or refund.Your refund will be credited to the original purchase credit card. Shipping costs will not be refunded unless item is faulty or order is cancelled under the DSRs.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time and unfortunately Argent Equus are unable to influence this.
Personalised whips, crops and canes are bespoke and made to order, as such we regret that we are unable to offer refunds or returns on any items that have been personalised. This policy does not affect your statutory rights.