Frequently asked questions

 

Question  Do you gift wrap Argent Equus riding whips, canes & crops?

 


Answer  All our whips, canes and crops are carefully wrapped in acid free tissue tied with a ribbon, they are then bubble wrapped and safely ensconced in a robust postal tube. However, due to the somewhat unusual dimensions of the products we do not gift box.

 


Question  How will my order be delivered?


Answer  We entrust our exquisite riding whips, canes and crops to Royal Mail. Due to the value of the item, the parcel needs to be signed for so please ensure the availability of a trusted signatory.

 


Question  How do I clean my Argent Equus whip, cane or crop?


Answer  We recommend lightly polishing the Sterling silver regularly, using a soft, clean lint-free cloth or a very soft hair brush. Light tarnish can be removed with a commercial silver cleaning cloth. This will remove dust, sticky or greasy deposits and the dulling tarnish, leaving a brightly polished finish. Be careful to avoid the leather work of the whip when polishing the Sterling silver collar.


The blackening around hallmarks and engraving is a natural process and gives an attractive and unique patina, as well as enhancing legibility.


The leather will require only the gentlest cleaning. Care should be taken to avoid the Sterling silver collar or end cap. Saddle soap may be used to clean the leather, preferably one with conditioning properties. There is no need to oil the leather if it is cleaned regularly, unless it becomes particularly dry.


While the craftsmen making our whips take great care, sometimes a slight adhesive residue remains on the leather; this can be gently removed with a soft brush.

 

Question  May I return my item?


Answer  We are proud of the quality of our riding whip, canes and crops and we aim to ensure that all our products are delivered in perfect condition. If for any reason the product does not meet your expectations, please contact us at returns@argentequus.com and then return your item to us at Argent Equus, Morane, Blundel Lane, Stoke D’Abernon, Surrey KT11 2SY (we recommend using recorded delivery and please remember to obtain proof of postage) within 14 days and we will arrange for an exchange or refund.   Shipping costs will not be refunded unless item is faulty or order is cancelled under the DSRs.

 

 

Your refund will be credited to the original purchase credit card. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time and unfortunately Argent Equus are unable to influence this.


Personalised whips, crops and canes are bespoke and made to order; as such we regret that we are unable to offer refunds or returns on any items that have been personalised. This policy does not affect your statutory rights.

 

 

question  I've bought my whip and I've decided I want it engraved?


Answer  Sadly, Argent Equus can only offer Sterling silver engraving at the time of purchase.

 

 

 

Question  What if I have received a faulty item?

 

Answer  The leather, buffalo and stag horn used in Argent Equus riding whips, canes and crops are natural materials so you may find the surface shows some minor variations in colour or even the occasional small imperfections.

 

This is an inherent and attractive character of the material and delivers a totally unique whip or crop. However, in the unlikely event that your item is faulty upon delivery, please contact our customer service team for assistance at customerservices@argentequus.com

 

 

 

Terms and conditions

By visiting ArgentEquus.com, you are accepting and consenting to the practices described in our Privacy Policy and to our Terms and Conditions.


Payment: We accept all major credit cards and debit cards via our secure payment service provider Sage Pay. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency.


Currency: All prices shown are in British Pounds Sterling, please use our currency converter for an indication of $ & � costs for your convenience.


Duty: If your order is being delivered to a destination outside the EC then any customs or import duty levied once the package reaches your destination country will be your responsibility.


Governing law and jurisdiction: These conditions are governed by and construed in accordance with the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.


Availability: All orders are accepted subject to availability of goods. While we endeavour to hold our full collection in stock, we cannot guarantee that goods will be available at all times.


Product descriptions: At Argent Equus we provide accurate descriptive information and high quality imagery, so as to help you with your purchase. Every care has been taken to ensure descriptions, colours, prices and measurements are correct, but we reserve the right to effect changes which we may not always notify you of.


Refunds & Exchanges: We are proud of the quality of our riding whip, canes and crops and we aim to ensure that all our products are delivered in perfect condition. If for any reason the product does not meet your expectations, please contact us at returns@argentequus.com and then return your item to us at Argent Equus, Morane, Blundel Lane, Stoke D’Abernon, Surrey KT11 2SY United Kingdom (we recommend using recorded delivery and please remember to obtain proof of postage) within 14 days and we will arrange for an exchange or refund.Your refund will be credited to the original purchase credit card. Shipping costs will not be refunded unless item is faulty or order is cancelled under the DSR's.

 

 

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time and unfortunately Argent Equus are unable to influence this.


Personalised whips, crops and canes are bespoke and made to order, as such we regret that we are unable to offer refunds or returns on any items that have been personalised. This policy does not affect your statutory rights.


Cancellation: In addition to your 14 day returns guarantee, under the Consumer Protection (Distance Selling) Regulations 2000, customers in the European Union are entitled to a right to cancel the contract within a period of seven working days, beginning with the day after the day on which the item is delivered. This is contingent on you exercising reasonable care of the product and you giving Argent Equus formal written notice of cancellation within seven working days of receiving the order.

Goods that have been personalised in any way, or are made to order, are exempt from Distance Selling Regulations..


To cancel the contract before dispatch please contact our customer service department at returns@argentequus.com, we will be happy to assist you.


To cancel the contract after delivery please contact our customer service department at returns@argentequus.com, we will be happy to assist you.

 

Please pack the relevant item securely and send it to us (with the delivery slip) at ArgentEquus Morane, Blundel Lane, Stoke D’Abernon, Surrey KT11 2SY, United Kingdom so that we receive it within seven working days after the day of the date that the item was delivered to you. Again we recommend using recorded delivery and please remember to obtain proof of postage.

 


Please note that you will be responsible for the costs of delivery and returning the goods to us.


We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

 


Countries not served: Due to Governmental advice for UK financial institutions there are a number of countries which we unfortunately cannot process orders from, these are;


Balkans, Belarus, Burma (Myanmar), Cuba, Democratic Republic of Congo , Eritrea, Federal Republic of Yugoslavia & Serbia, Iran , Iraq , Ivory Coast, Lebanon and Syria, Liberia, North Korea (Democratic People's Republic of Korea), Republic of Guinea, Somalia, Sudan and Zimbabwe.